Refund Policy
Effective September 15, 2026
Digital software purchases
Because software and license keys are delivered digitally, refund eligibility may be limited once a product has been downloaded, activated, or substantially used. We nevertheless want purchases to be fair and will review reasonable refund requests in good faith.
Request window
Unless a product page states a different policy, contact us within 14 days of purchase. Include the order email and a brief reason for the request. Approval may depend on product usage, activation state, duplicate purchases, technical compatibility, or other circumstances.
Technical issues
If software does not work as described on a supported system, contact support first so we can attempt to resolve the issue. If we cannot reasonably resolve a qualifying issue, a refund may be approved.
Non-refundable situations
Examples may include abuse of the refund process, purchases significantly outside the request window, license sharing, policy violations, or cases where substantial value has already been consumed.
Payment-provider rules
Refunds are processed through the original payment method and may also be subject to the payment provider's processing rules and timelines.